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| Frequently Asked Questions |
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1. How do I place an order?
2. I need my invitations quickly – can you help?
3. Can I change the colour / design?
4. Will I receive a proof of my invitations?
5. What if I need to change the text I have provided?
6. When should I order my orders of service, Menus, place tags, table plan etc?
7. Can I order extra invitations if I need any spares?
8. I don’t know where to start with my order of service – can you help?
9. Are there any ways I can save money on my stationery order?
10. Do you have a brochure / can I order a sample?
11. How do I order a wedding website?
12. How do I contact you?
13. What are your terms and conditions – prices, deposit, proofs, refunds & cancellation, delivery, losses & damage,
copyright, safety notice
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1. How do I place an order? |
All
orders are accepted on a first-come, first-served basis so we kindly
advise customers to
book early to avoid disappointment. Our busiest months are January – July
where clients will typically book over six months in advance, resulting
in our calendar getting booked up extremely quickly during this period.
Please email us in the first instance with an outline of your requirements,
and the date you wish to send your invitations out, so we can reserve
an order slot for you. |
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2.
I need my invitations quickly – can you help? |
We recognise that not everyone plans their wedding so far in advance, therefore if you need your invitations urgently, we have a limited availability express service where orders can be processed over a weekend (typical turnaround of 1 week from the date your signed proofs have been returned). This service incurs an additional weekend work charge of £100 and must be booked with us via phone or email in order to check availability. |
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3.
Can I change the design to suit my requirements? |
We have a large range of card, envelope, bead and diamante colours in stock. If you would like to request any design changes to your chosen stationery range, please email us with your requirements and we will do our utmost to assist. |
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4.
Will I receive a proof of my invitations? |
Yes, proofs are provided free of charge. Once we have received your order, a proof invitation will be sent to you for approval in around ten working days. Please note that you are responsible for thoroughly checking all text, grammar, spelling and personalisation details at this stage. Work WILL NOT commence on your order - under any circumstances - until your signed proofs have been returned. If you require any changes at this stage, further proofs will be provided via email rather than hard copy. Please ensure you are 100% happy before giving approval to start your order. If you request any changes after signed proofs have been returned and work has begun, this will incur an admin and re-print charge. |
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5.
What if I need to change the text I have provided? |
If you need to request any changes to your invitations or other stationery after you have approved it, please contact us immediately and we will do our utmost to assist. If we haven’t begun work, then a further proof will be provided via email. If work has already begun, this will incur an admin or re-print charge which you will be advised of in order to make a final decision. Please note that changes requested less than 14 working days prior to your wedding (in the case of orders of service etc) will almost certainly require re-printing, and will be charged accordingly. |
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6.
When should I order my Orders of Service, Menus, place tags, table
plan etc? |
It is recommended that you order all stationery items (e.g. order of service, menus, place names etc.) at the same time as your day/evening invitations to ensure we order the correct stock levels for your requirements and have reserved time in our diary to complete your order. We will only need an estimate of your requirements at the outset - we will re-confirm these numbers with you nearer the time, and will adjust your invoice accordingly to allow for any under or over-payment. We need a minimum of six weeks notice for orders of service, place tags, table plan and thank you cards, so you may need to factor this into your plans and provide your guests with a reply by deadline.
All text for these items (guest names for table plans & place tags and your order of service insert etc) should be provided via email or disc. Due to the potential for typing errors and the admin time involved, we regret that hard copies cannot be accepted. Table plan details should be provided as a typed list in either word or direct into an email (e.g. top table – list of names on the table, table 1 – list of names etc). Names will be printed exactly as provided, so please ensure you double-check the spellings, punctuation and salutations used (e.g. Siobhan Mellor, Mrs Mellor, Mrs S Mellor or Mrs S. Mellor).
The font used for all additional stationery items will be the same as your invitations, unless you request otherwise.
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7.
Can I order extra invitations if I need any spares? |
Unfortunately, our order diary is booked up months in advance and each working day is set aside for a different client, therefore we are unable to make any additional invitations after your order has been completed. We strongly recommend you order a couple of extra invitations to allow for potential errors/spares. |
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8.
I don’t know where to start with my order of service – can
you help? |
From experience, the Order of Service seems to cause brides the most worry therefore we have produced an ‘Order of Service Advice Sheet’ which we will happily send you free of charge when you have placed your order (please email us if you would like a copy). Please note that the design and layout of your Order of Service insert is included in the price, but you are welcome to specify your own layout. The price quoted includes 4 printed pages, which is ample for most church or civil services, however additional pages can be added at 50p per page.
You are responsible for ensuring that you have permission to use any material (e.g. readings, poems) that you would like to include in your stationery and in particular you indemnify Something Beautiful against any action brought against it for breach of a third party's copyright. In particular, please ensure you discuss the issue of copyright relating to hymns with your church in advance of submitting your text to us.
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9.
Are there any ways I can save money on my stationery order? |
All of our stationery items are individually handmade, therefore we regret that we are unable to offer any discounts for large orders. We have however come up with a range of money-saving options for Something Beautiful customers, as follows: |
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Order of service sheets / scrolls |
Instead of our standard card design, which matches your invitations, you can choose a paper-based order of service sheet. The text for your order of service will be formatted and printed on beautiful, high quality pearlescent paper, and come without the outer card cover. You can choose between a folded paper booklet, or a paper scroll (tied with your choice of ribbon) |
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Evening
Invitation postcards |
These are A6-sized cards, printed with your choice of wording. They come with a matching envelope and diamante detail to add a touch of sparkle to the design. |
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Thank
you postcard |
As above, these are a cost-effective alternative to traditional thank you cards |
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Place
Tag for men |
These are a popular option for couples having a large wedding, and allow you to save money by having a simpler place tag design for your male guests. The tags will still come with the ribbon tie, personal message and the guest’s name, but won’t have the crystal embellishments that come as part of our standard design. |
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DIY
tissue and ribbon |
Our tissue and ribbon is a wonderful finishing touch for your invitations and our DIY option allows you to save money at the same time – your tissue and ribbon will come pre-cut ready for you to wrap and tie yourself. |
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Other
money-saving options (prices dependent on design/quantities – please
enquire for details) |
· No beading on spine of card
· No guests’ names printed on place tags
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10.
Do you have a brochure? Can I order a sample? |
Unfortunately, in order to keep the cost of our stationery as low as
possible, we do not produce a printed brochure - all current designs
are
as pictured on the website. Due to the sheer number of sample requests
we receive each week, we regret that we have had no option but to
suspend our free sample service for the foreseeable future. If you
would like to reserve an order slot for May 2007 onwards, or would like
recommendations of other stationery companies you can try instead,
please email us on info@somethingbeautiful.biz and we will gladly help
in any way we can.
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11.
How do I order a wedding website? |
Please email weddingwebsites@somethingbeautiful.biz with your choice of Bronze, Silver or Gold website and we will forward you the relevant forms to complete and take you through the next steps. |
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12.
How do I contact you? |
If you have a question that isn't answered above, or if there is
anything else we can help you with, please contact us via email or
post:
Email: orders@somethingbeautiful.biz
Post: Something Beautiful, 2 Sedge Close, Thrapston, NN14 4PJ
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13.
What are your terms and conditions? |
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Deposits & Final Payment |
A deposit of 50% is payable before work commences, with the balance
payable prior to delivery. Payment is currently only by cheque or bank
transfer. Please make cheques payable to Something Beautiful and send
to
Something Beautiful, 2 Sedge Close, Thrapston, NN14 4PJ. Please ask us
for details if you would like to pay by bank transfer. Payment of the
deposit will be taken as acceptance of these terms and conditions.
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Prices |
Prices are subject to change without notice. Written/email price quotes are valid for a period of three months - you must place/reserve your order and pay your deposit during this period in order to guarantee the price quoted. For the duration of your order, Something Beautiful will guarantee to charge you the price applicable at the time of placing your order, so you will not be affected by any subsequent price increase. |
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Proof
Approval |
Whilst we take great care in producing proofs to your specification, you are responsible for ensuring that the proof is exactly as you want it. Any changes required to the design or the wording must be noted on the proof, signed, dated and returned. Stationery is printed directly from your signed proofs and any subsequent corrections requested after work has already begun will incur and admin/reprint charge. |
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Delivery |
Current delivery charges are as detailed on our prices page. Orders will be sent via Special Delivery, which will require a signature on delivery and can be tracked throughout its journey for your peace of mind. We will contact you to arrange a convenient delivery time. You are welcome to request delivery to a work or alternative address if preferred. |
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Refunds & Complaints |
Something Beautiful Designs are handmade to your individual requirements, therefore we regret that refunds can only be given if the goods are found to be faulty or where your original specifications have not been met. We want you to be delighted with your cards, therefore in the unlikely event of there being any problems with your order, please contact us immediately to afford us the opportunity to rectify the situation to your complete satisfaction. |
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Cancellations |
In the event of cancellation, any deposit paid is non-refundable and payment will be required for all work completed so far. |
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Losses and Damage |
We go to great lengths to ensure your order is securely packaged and leaves us in perfect condition therefore we cannot be held responsible for any goods lost or damaged in transit by our carrier. |
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Materials and Finish |
Something Beautiful use only the finest quality materials to embellish and finish our cards. Due to the handmade nature of the design, there will inevitably be some minor variation in colour/material, which we believe adds to the charm and appeal of receiving a handmade card. |
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Copyright |
All designs, text and images within the Something Beautiful card range and the Something Beautiful website are copyright Something Beautiful 2004 – 2006 © and may not be copied or reproduced, in whole or part, by any means. We will seek to prosecute any attempt at plagiarism. |
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Important Safety Notice |
These cards are not toys. Due to the use of small embellishments, which can easily be removed, cards should be kept out of the reach of babies and small children. |
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info@somethingbeautiful.biz